HNM Systems
HNM Systems is the leading tech-enabled professional services provider, shaping the workforce across the telecom, energy, and technology sectors. We connect specialized talent with direct hire, contract-to-hire, and consulting opportunities that support fiber expansion, digital infrastructure, wireless networks, and smart grid energy solutions. Our innovative approach delivers high-impact outcomes, with a 94% success rate in talent placement and project execution. Relentlessly people-driven, HNM Systems sets the industry standard through exceptional employee experience and long-term client value.
Why This Opportunity Stands Out
This opportunity offers a unique blend of hands-on technical support and high-visibility executive engagement within a mission-driven technology organization focused on critical infrastructure innovation. You’ll serve in a trusted, highly visible role supporting leaders and office operations where customer experience, responsiveness, and ownership are highly valued. The environment offers exposure to modern technologies, cross-functional collaboration, and meaningful work that supports both business continuity and long-term innovation. This is an excellent opportunity for a polished IT professional who enjoys solving problems, supporting people, and making a visible impact.
Overview
We are seeking an IT Operations Specialist to provide high-touch, onsite IT support for C-suite executives, executive support staff, and office personnel in Austin, Texas. This role is focused on end-user support, executive support, meeting technology support, and onsite issue resolution—not traditional back-end infrastructure administration.
The ideal candidate is a seasoned support professional with strong communication skills, executive presence, and a customer-first mindset, capable of independently owning issues and delivering high-quality support experience.
Key Responsibilities
- Provide white-glove IT support for C-suite executives, executive assistants, and office personnel
- Support critical executive meetings, including Board-level and leadership events
- Troubleshoot hardware, software, mobile device, and connectivity issues in real time
- Configure and support Windows and macOS devices for end users
- Support iOS and Android devices, including setup, troubleshooting, and user assistance
- Support conference rooms and video conferencing technologies, including Microsoft Teams
- Manage and respond to support requests through ServiceNow or similar ticketing systems
- Maintain accurate inventory and lifecycle tracking of computer assets and devices
- Create and update IT documentation, user guides, and local support procedures
- Participate in testing and support of new technology solutions and local IT initiatives
- Collaborate with centralized IT teams to resolve escalated issues and bridge onsite support gaps
- Serve as the trusted onsite escalation point for high-visibility executive support needs
- Provide proactive, high-touch support to ensure an exceptional customer experience
Required Qualifications
- Strong experience in end-user and desktop support within a professional business environment
- Experience supporting C-suite executives or other high-visibility users strongly preferred
- Proficiency supporting Windows and macOS environments
- Experience supporting iOS and Android mobile devices
- Strong knowledge of Microsoft 365 products
- Experience with ServiceNow or similar IT ticketing systems
- Experience supporting video conferencing and meeting room technologies
- Excellent communication skills, emotional intelligence, and customer service orientation
- Strong troubleshooting, problem-solving, and independent ownership mindset
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or comparable experience/certifications preferred
Preferred Qualifications
- Experience providing executive-level or white-glove IT support
- Familiarity with Microsoft Teams conference technologies
- Basic networking knowledge
- Exposure to Azure or other cloud platforms
- Experience with IT automation or workflow tools
Work Environment / Travel / Schedule
- Onsite support required 3 days per week (Tuesday–Thursday preferred; some flexibility available)
- Part-time schedule (3 days per week)
- Core hours within 8:00 AM – 5:00 PM Central Time
- No regular nights, weekends, or after-hours support expected
EEO / Disclaimer (USA)
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position. This job description is subject to revision, and it may be updated to reflect changes in the role or organization.
HNM Systems utilizes legally permissible drug and background checks as part of our screening process. Essential requirements of the position include eligibility to work for any U.S. employer without sponsorship now or in the future.
It is the policy of HNM Systems, Inc., to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information and/or marital status. HNM Systems, Inc is compliant with the Fair Chance Ordinance as applicable and will consider all qualified applications for employment.