Continual willingness and availability to help
Responses within hours rather than days
KT supports HNM’s international smart grid customer as a Field Engineer in Ohio. He ensures that smart meters are properly reporting through troubleshooting any that have fallen off the network. He loves his job as it allows him to work outside, drive past scenic views, and work independently. He also enjoys when he can participate in special projects, such as his previous trip to Baton Rouge, Louisiana during which he downloaded software to various devices.
KT says the hiring process with HNM went smoothly as they provided a to-do list that kept him focused during what would otherwise be a hectic first week. He also appreciates HNM’s monthly check ins, which show him how willing they really are to help. KT has not only found that the people at HNM are easy to work with but also that HNM’s HR system, Paylocity, is straightforward to use. For instance, with the touch of a few buttons, he’s able to access Paylocity’s mobile app to track his time.
KT also knows he can easily get in touch with someone at HNM, as they typically respond within a couple hours. The fears of transitioning from the military have transformed into peace of mind for KT, as he knows he can always get the counsel and support he needs.